Fish-Hawk.Net

3 winters ago, I bought a Clam pop-up ice shelter. This year, one of the knuckles on one of the hubs broke. I tried to find a replacement part here in Canada, but couldn't. I went to their Web site, and all I could find was a complete hub with poles. I figured shipping would be an arm and a testicle, so I decided to just buy another tent next year and keep the parts off this one. This morning, just for gits and shiggles, I gave them a call to see how much shipping would be. the young lady I spoke to was extremely helpful and told me that she would send me a "handful" of those little knuckles that same day.

Nice to hear! Too often you hear the opposite.

good to hear!

That's how companies need to be treating their customers. Sadly, it is the exception, not the norm.

I have found that calling the company directly often gets better results. Lost the top of a depth sounder case (really old) because I didn't secure it and went WOT - it went to the bottom very quickly. Called the company and they were more than happy to send me a new one, minimal shipping cost and a reasonable price for the replacement.

I had the same experience with Clam. Very helpful and quick to respond to enquiries.