VERY POOR PURCHASE

Post by **Rigger** » Sun Jan 30, 2005 11:52 pm

Well here goes. Sorry Markus I disagree with who, this is not about THE
business , I agree with the post ,that was warning US about a bad product
if that doesnt fit the site ... so... im sorry but I agree with the authur.
If I ever bought a product that wasnt up to our standards or, more importantly, if you ever saw saomething the same I would expect you would support the site and warn everyone, the heads up.

Post by **bucketmouth** » Mon Jan 31, 2005 12:00 am

Rigger, I don't think Markus is saying anything about not discussing the product here. Just don't mention store names is all (by mentioning even the area of town it's obvious to locals as there is only one tackle store in that area). And the problem here isn't even the store he bought it at, it's the company that made the product. Furthermore, Joco hasn't even talked to the store he bought it at so they may certainly come good and offer a refund or replacement.

my 2 cents

bucket

Post by RJ » Mon Jan 31, 2005 6:01 am

If it's a bad product....what diff does it make where he bought it?????

It's the product thats bad....keep that in mind....

Spence,

You are really in a tough spot fella....alot of people have had "difficulty" in the past...it's like scratching an old wound....championing that fight may not be fruitful...

bu tlike you said....out of your control so I wouldn't expect you to defend it....

RJ

Post by **joco** » Mon Jan 31, 2005 6:43 am

HI everyone

hi Spence-out

I did not make mistake in the name it was my way to not name it,,,,,
and by the way, there only one way to put the tent up,,its a pop up tent it took me 20 sec to put it up,,,,,,,,,its ok for that part,,,its only the 2 windows in venil,,,,THE PROBLEME;;;;

BY the way i do have friends that work there,,and i do love to shoping there,,,,i am not saying nothing wrong about the place it self,,,only 1 product,,,,,,,,,and mabe its was a fluck,,,,,,,and its only the one,in the batch they made,,,,mabe,,,,,,,i did not contact anybody yet,,,so,,,,
i was saying watch out for that product,,,,,,in the futur,,,,,

I did purchase very good stuff there,,,,,,and i will continue to go local,,,
there response will juge,,,,there aftersale customer satisfation,,,,,

I was not my intation to start somthing here,,,,,,,,,,just want to help the fellow hawk talkers

not to buy,,,,,,a bad product,,,,,,,IF its the case,,,

all the answer i will get frome theme ,,,will tell............

sorry for my english by the way,,i am french,,,,,,,,,but i try hard

take care guys and i hope you all some great fishing season,,,,,,,,,,,,,

joco

Post by **wolfe** » Mon Jan 31, 2005 9:48 am

Good luck joco. And your English comes across just fine. We always get your drift...

Rigger, I don't believe Markus said we couldn't complain about an actual product that we feel doesn't perform up to standard. It's just the store / business name that should be left out.

W.

Post by **joco** » Mon Jan 31, 2005 6:03 pm

OK GUYS

I am back frome THE store where i did baught my ice shanty,,,,,,,,,,,
they gave me back my monney,,,,,,,

,,,,,,,that was very good frome theme,,even if mywife baught it on the 11 nov,,but was for xmas,,,,,gift,,,,

SO i am extremely please wit the result,,,,,,,,,

So wen i saw this,,i baught a the same place a fish trap,,,,,,,,so they did kept a customer,,,,thats how it work,,,,,,,,,,

,,,,and the guy that took care off me over,a good friend,,,was very good and patient to explane everything,,,,,,,,,thanks DAN'''''

SO i am very please wit the aftersale customer service there,,,,,,,,,

BUT''''''''''''''''''''''''''''

still not get the response frome the e mail i send to the company,,,,,,,,,,,,,,

so they dont care,,its the 2 sec,,one i send theme in 2 monthe for diferent thing,,,and no comeback,,,,,,,,,

SO i do still think keep away frome tha product,,,,,,,,its not made to be in cold condition,,,,,,,,,,its not well made.......its the way i fold down,its froze like that and after whene you open it,,it just brake apart,,,,,,,,

so that would be IT for that subject for me

take care guys

Post by **Markus** » Mon Jan 31, 2005 6:23 pm

Hang in there Joco. Sometimes these emails go to Webmaster's first and have to be redirected to the right person. I'm sure you'll hear back from them soon.

Je suis heureux de savoir que vous avez obtenu le bon service. Merci pour partager.

Post by **Spence Scout** » Mon Jan 31, 2005 7:10 pm

Je suis content aussi, J'ouvre le shanty de glace que u a retourne aujourdhui et cest pas bon. LOL my french sucks!!!! ahahahaha

but ya told you we all try, Ya i saw Dan helping you hes a good guy likes to chat and make things right. Good choice by the way with the Clam Pro.. Clam has great customer service if anythign needed for future. If we cant help f course.

goodluck on the ice

SS

Post by RJ » Mon Jan 31, 2005 7:22 pm

I just love happy endings....

Great to hear a good customer service story from Bell's Corners...

RJ

Post by **MichaelVandenberg** » Tue Feb 01, 2005 8:57 am

Hi All,

Just some gerenal advice when you get in this situation...

1) Try and remain clam and level headed when trying to settle a situation like this. It is very hard to think clearly and convey you problem if you are flying off the handle.

2) Be patience. Chances are the first or second person you talk too will not be able to help.

3) Along the same lines as the second person, make sure you are talking to the right people. A cashier will likely not be able to help while the manager will.

My last advice is, all products have 'lemons'. Case and point is, read the lemon aid book for cars. Pick the best car in a category. Read the list of problem that you 'can' experience. You will find even the highly recommended cars have lemons.

I understand the rules on this site about not bad mouthing a business, but what about the companys that make the products. They are businesses too. I think both the store and manufacture in this case should not be mentioned or degraded as they were is this and other posts. If the people want to know the store and company name, PM the poster. I know we all want to prevent people from going through bad experiences but there is no need to degrade ANY business in a public forum as it is often done on this board.

That is my two cents...

Cheers,

Mike

Post by **Markus** » Tue Feb 01, 2005 9:07 am

probassing wrote: I know we all want to prevent people from going through bad experiences but there is no need to degrade ANY business in a public forum as it is often done on this board.

That is my two cents...

Cheers,

Mike

Mike, I think this type of "degrading" is done everywhere, coffee shops, buses, phone calls, locker rooms, everyday casual conversation. What makes it different on a message board is that it's there permanently.

I don't see a lot of this on FH.Net. This is a common occurance on all message boards and we are trying our best to reduce it's frequency here.

Post by **joco** » Tue Feb 01, 2005 5:20 pm

hI probassing

I am one kinf a guy that would like to no if a product is good or not,,,,,,,and there is a tons off people that think the same way,,,,,,

You can read,bad comment for a product in ALL the news paper ,magazine....like consumers report,,,T.V. ....some site on the internet specialy made for this,,,,,,,,mouth to mouth,and we hear theme all over the place,about all kind off product,,,,,

IF a company,,do make a BAD product,its there probleme and do have to pay the consequence,,,,,,to bad for theme,,,,this is buisesnes,,,you dont satify the customer,SO just close your door and do somthing helse,,,

everybody chould have the privilige to no the truth about a bad product
,,,,,why chould we not tell and kepp the people buy there product and get stuck whit the same probleme,,,,,,,,,,,

If i had a company i would do everything to make sher that my product is good and i would take care off the customer,,,,,,,,,

I have NO probleme at all saying bad thing about a company and i will do it eveytime i do buy something is poor quality,,,,,,,,I wont let more people get some bad equipement,,or bad service,,,,,,,,,,,,,

i wont pm anybody for this,,,,,i will tell everybody,,,,,,,,,if sombody dont care about this,kind off info they just dont have to read it,,,,,,,,,,

WHY chould we HIDE the truth,,,,,,,,,,,,,,,,to help bad company,or product
so they go and sell more and more bad product,,,,,,,

BY the way i did no some good sorce that my product is a bad conseption
the material is not good for that kind off using and and the way its wrap together,,,,,,,,,so they did not make there homeworke on this,,,,
they did not make test mabe in intense cold or ?..but that product is not good at all if its store outside in intense cold and you open it afterward,,,,,

but i will say again i had great service at the place where i baught the product,,,,

joco.........

Post by RJ » Tue Feb 01, 2005 7:38 pm

Joco,

I don't think anyone has a problem with you letting people know about the problems you have had....but everyone should keep in mind the problem you had was with the company....not the store...in this case the store came thru for you....which is great....next time you may have to deal directly with the company....

In the past year I've had problems with 2 products.....stores showed me how to contact the company and thats what I did...success in both cases but the length of time kinda peeved me off....but that's life...

RJ....Puzzle reader...

P.S. Can't wait to meet you at the ice derby....

Post by **joco** » Tue Feb 01, 2005 7:57 pm

HI all

OK"""""""""MY wife..crappy_jo. receive the E mail she sent to the company,,,,,

THEY say,,,,,,,,,,,that due to the demand they had for the product, they dont have some,,,,,,and can t do anything,,,,and sorry for the inconvenient,,,,,and say mabe you can try to have your monney back frome the store you baught frome,,,,,,,,,,,,,,,

So see that the kind off company that i will never buy anything again,,,,just dont care,,,,,,about there customer,,,,,

GOOD THING the store was kind to me,,,,,,,

joco

Post by **jig head** » Tue Feb 01, 2005 10:14 pm

That really sucks, good luck for a new one!!!!!!!!