Fish-Hawk.Net

well i sent my Fenwick hmg bait caster out for replacement because it broke. the company assured me that all is fine and my rod was sent out for my house on march 8, OK all is good and i cant wait till i get it in the mail . well i received it today and when i opened it well what do u know the rod is snapped . so i run out to the courier that has not left yet he comes in and has a look at it, he says that the box looked fine, but on closer inspection the box had tried to be repaired. so someone that was handling it tried to hide that they broke it . now i have gave Fenwick a call and they are going to call me in 1/2 hour. i just hope it get it before pike opener.

thanks for letting me get this out

Hope you can get her replaced soon (and in 1 peice)

Lesson learned. Always inspect the box before signing, especially for rods. Once you have signed, it is no longer the courier's problem.

Been there myself

Ed

ya so as it turns out i am going to get another replacment from fenwick .

Congrats

Its always nice to hear when big companies still care about their customers that way.

It's a great way to do business but the ideal seems to be lost on so many nowadays.

I guess it's true, you get what you pay for and it is nice to hear that some companys do stand behind there product. I bought a Shimano rod from Lebaron"s and on my first cast caught a snag on a log and I didn't even pull very hard on the rod and the tip snapped off. Now I was some p@#$sed off so I took the rod back to Lebarons and the manager was not very nice and said they didn't gaurantee rods but with a little complaining and explaining that it broke the way it did she finally gave me a new tip. I almost had to beg her to understand that it had to be a defect and why some major stores like Lebarons treat people they way they do is beyond me. It is a great store but a little PR goes a long way!

HitmanHill wrote: why some major stores like Lebarons treat people they way they do is beyond me. It is a great store but a little PR goes a long way!

This is so true. When We did our tackle run last week we wandered into LeBarons and there were probably four or five guys around 25 y/o working there, and more or less just goofing around.

That doesn't really bother me that much, But we spent nearly an hour in the fishing section alone and not even one of them asked me if I needed help. I probably would have said no, but thats not really the point.

If you're really busy and miss a customer thats one thing, but they were talking about going to play hockey after work while I'm looking at the reels in the display cases, not five feet from them.

I like their prices but not their service. I get better customer service at CT, and if it comes down to someone helping me and I end up paying 2 bucks more on a few things, well, I guess I'll be paying two bucks more.

I've never had a problem dealing with Shimano.
They replaced a rod of mine that had been stepped
on and had 2 of the guides flattened. No questions
asked! It depends on what store you are dealing with.
I've had bad experiences with leBarons too. They'll
never see me again!

I purchased a IMX GLoomis rod and payed a preety penny for it. One of the things I liked was it had a lifetime warranty on in. The problem was it broke a couple of years later and Shimano took them over and rewrote the warranty. They did cover me but with shipping I payed$100.00. They agreed it would have been free if GLoomis still owned them. I shop at Lebarons for things I can't get elsewhere. A couple of things if you buy lets say a black cat propane heater and you have a problem with it they can tell you where to take it for repair. If you purchased it at Canadian tire they will replace even if you don't have a receipt. If you do have a receipt they will give you your money back. One time I purchased a fishfinder gps from Lebarons the next day I was at Sport action and saw the same one for $100.00 less. I called the manager back to ask him what he could do and he said as long as I didn't open it I could bring it back. He would not even entertain the idea of a price match and sounded upset that I would even ask. Ciscoekid

I just don't understand that type of thinking Ciscokid, to me it would have made a whole lot more sense to match the price and you probably would have come back and spent what you just saved or maybe even more on more toys. It would have been a win, win situation. Now you leave with the money you got back and go to the other store to spend it. Wierd way of thinking.

MuskieRos; I agree with you that you buy a product that has a good following ,but the store that is selling this product also backs it's name! I really think that the problem comes when the store that is selling the product feels it is better then the company and the customer doesn't know anything and for some reason he will buy another product after feeling he has just beeen ripped off. Obviously, this isn't going to happen with me and I know it certainly not going to happen with most of you. If you treat all customers with the same respect, they will tell their friends and like they say " word of mouth is the best advertisement."I will still look around at Le Barons but just dropping in at Bits and Baits for minnows and a few things , I leave feeling I am much more of a valued customer then LeBaron's has ever made me feel

I couldn't help but notice all the negative comments concerning LeBaron's. I COULDN'T AGREE MORE! This store, in a word is "BRUTAL" when it comes to costumer service. I don't go there unless I absolutely have to, and when it comes to major purchases (rods and reels, GPS, electronics), I will NEVER buy anything from them! A guy like Ed Puddephat out in Winchester treats people right, and I have had very good experiences purchasing expensive reels from on-line suppliers. I have been treated great with the on-line customer service departments, while the same can not be said for LeBaron's. Unfortunately they seem to be very successful despite their arrogant attitude. I would think that their success is fueled by their pricing and the public's acceptance of poor customer service. If there are any other options you can find besides LeBarons, I would suggest you use them.

yeah, LeBarons have really earned themselves that kind of reputation, and I dont like shopping there or any other large franchises because I'd rather support local small tackle shops.

I don't know if any of you have met the owner of lebarons "Sylvia"
I had the pleasure of meeting her a one of the Montreal shows a while back what a gal....... Put it this way if you were married to her and you woke up and she was sleeping on your arm you would prolly chew your arm off before you woke her up The staff there get treated like crap and they don't get much more than min wage so the customer service reflects the general vibe of the store....... Funny thing for a store thats is as big as it is and having 4 locations they still haven't bothered to use computers to control their inventory

I have 2 negative experiences with lebaron

1) back in July my wife had bought me a Lowrance gps for my birthday(what a girl)and I wanted to purchace a Navionics chip for it .I went to lebarons and they had a Navionics product sheet taped to they display case glass. So I spent 20 min going over which one I wanted with the clerk(a young kid who was there today). He took the info down and told me it would be 2 weeks --2 weeks came and went , so I called and was told another week , so one day I walk in and ask for the manager. He says they don't carry Nav. chips and never have
I say what about the sheet in the display case.
The kid said he put it there cause it looked nice
Manager says take it out.
I said I've been waiting 5 weeks for this
He gives me a web site for Nav. and basically said ---so sad too bad

2) last week I walked in to witness a swearing match between 2 employees with lots of name calling
NICE!!!!!!---if I would have had my kids I would have punched somebody in the head!!!

IDIOTS